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Your comments and suggestions are important to us, please click on the 'Suggestions Form' link, complete the form to send them to us.
Please note : only use this form for comments about the practice and suggestions as to how we can improve our service to you.
Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.
The practice have temporarily removed this form. Please contact the practice on 02392 828281 or email your concerns to Craneswater@nhs.net.
We welcome all comments on the services provided by the Practice.
We are continually looking to use our patients’ feedback and use this to help improvement the services we provide. We will also use the comments to focus on the things that matter most to our patients, carers and their families.
We would like to hear from you if you have any suggestions on how we can do things better to improve our patients’ experiences. We’d also like to hear from you if you are pleased with the service you’ve received.
Our details can be found on our Website under the contact us tab.
While we try to provide a good, friendly and efficient service we realise that occasionally things do not always go as smoothly as we would like.
If you have any complaints, compliments, comments, feedback or suggestions on any matter connected to the running of the surgery please contact our Operations Manager Lisa Hewett by post.
The Integrated Care Board (ICB) can manage complaints relating to provider organisation, such as acute hospital, ambulance service or community service, and commissioning decision. Alternatively you can raise a complaint with the provider of the service directly.
Please contact them via Email: hiowicb-hsi.communications@nhs.net.
More details can also be found on the ICB website Hampshire and Isle of Wight ICS (hantsiowhealthandcare.org.uk)
If you still remain dissatisfied following an investigation you do have the right to take your complaint to the Parliamentary and Health Service Ombudsman and they can be contact by telephone on 0345 015 4033 or see www.ombudsman.org.uk for more information.
