Practice Management

Business Manager

Julia Robinson is our business manager. She joined Waverley Road Surgery in 2011 as practice manager and oversaw the merger with Salisbury Road Surgery in 2015.

Her main role is managing the financial and business operation of the practice. She is supported by her administrative team who are primarily based at our Salisbury Road site.

Operations Manager

Lisa Hewett is our new Operations Manager. Lisa has worked within General Practice for 16 years starting as a receptionist in East Grinstead and more recently working as an Administration Manager at a GP Surgery in Havant.

Lisa will oversee the general day to day running of both sites in close liaison with our reception leads at both surgeries. Lisa is based at our Waverley Road site.


Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

We have a reception lead at each of our sites who will be pleased to help you if you have any questions.

Our team are here to help, however they have a right to carry out their duties without fear of abuse or violence. We operate a zero tolerance policy in relation to violent or threatening behaviour and this can result in removal from our practice list.


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