Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
We have a reception lead at each of our sites who will be pleased to help you if you have any questions.
Our team are here to help, however they have a right to carry out their duties without fear of abuse or violence. We operate a zero tolerance policy in relation to violent or threatening behaviour and this can result in removal from our practice list.