Practice Mission Statement
Craneswater Group Practice prides itself as being part of the Southsea community, responsible for providing friendly, caring and timely medical services to all our patients.
Our vision is to offer safe and high quality patient-focused care, delivered by a team of dedicated, professional and enthusiastic staff.
Confidentiality, compassion and continuity are at the heart of our practice ethos.
19th July onwards Social Distancing & Face Masks Update
From the 19th July onwards we will continue to require all patients and visitors to the surgery to wear a face mask.
We have decided to keep our current policy in place because of the risk to vulnerable patients; the risk to staff and their families and the risk of serious disruption to our services if staff having to isolate. We have also been informed by NHS England that the current operating procedures for infection and prevention control remain in place and there are no planned changes to the current ways of working.
We will continue to ask that all visitors remain at a social distance when inside the surgery building.
If you do not wish to or are unable to wear a mask whilst in the surgery building a member of staff will ask you to wait in your car or outside the surgery. A clinician will come and assess the risk to themselves and others before then deciding how to proceed.
We understand that not everyone will agree with this policy we ask that all visitors to the surgery respect our decision which was taken to keep everyone safe both inside the surgery and in the local community. Please respect every member of staff whenever you have contact with them. We will review the policy after the flu season has passed or if the National situation changes substantially and there is a significant fall in the infection rate for a prolonged period of time.
Thank you in advance for your cooperation and we are sure that you will continue to cooperate with the surgery to keep yourselves and our staff as safe as possible.
Information regarding appointments.
In order to protect our patients and staff as the corona virus spreads we have made the decision to suspend our walk-in surgeries until further notice. From Monday 16th March all patients that want to be seen should telephone the surgery. They will be offered a telephone appointment with a duty doctor to decide on whether they can be managed at home or need to be seen.We have made this decision after much consideration and would ask you all to bear with us during this challenging time.
Primary care is still open and we encourage patients to get in touch for any health concerns that cannot be dealt with by the patient, their family, friends or the local pharmacy. we are also asking patients to not attend the practice without an appointment to help reduce the risk of spreading the coronavirus (Covid-19). This is to help protect staff and patients.
- Routine vaccinations and immunisations are important and are available at the practice.
- Please only visit the surgery if you have an appointment. If you think you need to see a doctor, please call the practice to arrange a time to speak to a clinician or use E-consults via this website.
- If you need to be seen face-to-face then you will be given an appointment time to attend the practice.
- Please do not arrive early for your pre booked appointment as we are liming the amount of patients in at one time.
- We recommend you wear a face covering during your time at the surgery.
- We want to discourage people queuing outside a GP practice and waiting in the waiting area, to reduce the spread of coronavirus.
Important information about the coronavirus (COVID-19)
The NHS across Hampshire and Isle of Wight will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.
The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.
The new advice issued by the Chief Medical Officer is to stay at home for 10 days if you have either:
- A high temperature
- A new continuous cough. Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact NHS 111 to tell them you're staying at home.
- If you are part of the house hold you must at home for 14 days.
Changes to Covid-19 symptoms: The general clinical case definition for COVID-19 has been updated to include loss of or change in smell or taste. It is now:
- New continuous cough OR fever OR loss/change in smell or taste.
Everyone, including health and social care workers, should self-isolate if they develop a new continuous cough or fever or loss of/ change in smell or taste. The individual’s household should also self-isolate for 14 days as per the current guidelines and the individual should stay at home for 7 days, or longer if they still have symptoms other than cough or loss of sense of smell or taste.
Information remains subject to regular change and updates. More information can be found on the NHS website https://www.nhs.uk/conditions/coronavirus-covid-19/
Concerned you may have Covid- 19
You can go to https://111.nhs.uk/covid-19 in the first instance for advice. if you call the surgery we will redirect you to this website or ask you to call 119.
Employer Note for Self Isolation
Please follow the link below if you feel you need to stay at home because of Coronavirus and you need a note for your employer (you do not need to request this from your GP.
We are taking part in Self Care Week 16th -22nd November. This is a particularly challenging time for all of our patients and staff. We would like to encourage everyone to look after their mental and physical health. We have lots of information on our website and will be posting tips and ideas on Twitter throughout the week.
Think self care for life by increasing your health, knowledge and understanding of how to look after your own health.
Information on self care can be found by following this link https://www.nhs.uk/apps-library/
Please click on the Latest News tab to find lots more interesting and helpful guidance on SELF CARE
We endeavour to respond to e-consults by the end of the next working day however during busy periods it may be necessary for this to be delayed after assessment by a member of the triage team. If you feel a more urgent response is required, please contact the surgery reception team.
Need extra help?
During this current pandemic, if you need help with any shopping, collecting medications or help with basic needs and you are not on the government vulnerable list phone us and let us know. We can refer you to our Social Prescribing Team or put you in contact with the HIVE. Both the Social Prescribing Team and the HIVE will be able to put you in contact with local organisations who will offer you support during this current situation. Even if you just want to have a friendly chat, they can offer this too!
Are you or someone you know experiencing a crisis and need urgent mental health support? Call 111 or visit www.111.nhs.uk and speak to the NHS Mental Health Triage Service.
Our NHS 111 mental health triage service provides advice, support and guidance, 24 hours a day, seven days a week, for anyone living in Hampshire and the Isle of Wight.
The Mental Health Triage Team has a wide range of skills, including on the phone brief psychological support and has access to key services and organisations that can offer mental health support to people in their time of need.
This service can also be also used by GPs and other healthcare professionals, the emergency services, mental health charities and any other organisations that come into contact with people experiencing a mental health crisis.
The Mental Health Triage Service can be accessed by phone by dialling 111 and online at www.111.nhs.uk.
Domestic Abuse Service can be accessed by phoning National Domestic Abuse Helpline Freephone 0808200247 or online at www.nationaldahelpline.org.uk
For local advice contact Safer Portsmouth Partnership on 02392 065494 (Monday - Friday 9am - 9pm, or 10am - 6pm weekends and bank holidays)
or online at www.saferportsmouth.org.uk/domestic-abuse/
Portsmouth Emergency Refuge Accomadation - 24 hours 03300165112
If you are experiencing a life threatening emergency, please call 999.
In an emergency dial 999. If you are unable to speak – dial 999 and then enter 555 this will transfer your call for assistance without you having to speak.
GP Patient Survey
The results for the 2020 GP Patient Survey have been published and once again Craneswater Group Practice have scored highly.
Craneswater Group Practice has received an overall score of 83%, meaning that 83% of respondents would describe their overall experience of the practice as good. This is in comparison to a local average score of 81% and a national average score of 82%.
If you would like to view the full results for Craneswater Group Practice, please visit the GP Patient Survey website at www.gp-patient.co.uk
Thank you to everyone that took part in the survey.
Our twice yearly newsletter has just been published- please have a look at the latest edition here
Please tell us what you think
You can give us feedback about your experience as well as read the comments other patients have made at the NHS Choices site. For Waverley Road Surgery click here and for Salisbury Road Surgery click here
Follow us on Twitter here for all the latest news about the practice
Information for Carers
Please see our Self Referral & Useful Links page for more information about services available locally for carers of people with long term health conditions
(Site updated 19/07/2021)