Craneswater Group Practice

Waverley Road Surgery closes at 13:00 on Fridays ONLY but our phone lines are answered as normal in the afternoon and prescriptions can be collected from reception at Salisbury Road Surgery.

Urgent patients will be seen at Salisbury Road.

Extended Hours Appointments

We also offer extended hours appointments outside of normal opening hours. These appointments are available for patients to book in advance. We also offer some appointments during these sessions with one of our practice nurses. We have appointments available after 18:30 on Mondays and Tuesdays and from 07:30 on Wednesday and Thursday mornings. If you have an appointment during extended hours, please press the bell so reception can let you in as the surgery doors may be locked at certain times.

All of our extended hours sessions are now provided at our Salisbury Road site.

The practice is otherwise closed during these extended hours sessions, patients requiring urgent care outside normal opening hours should access this in the usual way by contacting 111 or 999 in an emergency.

Please call 111 for medical advice or if you need to see a doctor when we are closed (before 08:00 and after 18:30, Monday to Friday and at weekends)

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

St Mary's Treatment Centre is open Monday to Friday 07:30 to 22:00, on weekends and Bank Holidays from 8am to 10pm for the treatment of minor illness and injuries including suspected broken bones.

For more information about which service is the best one for you, please visit the 'Choose Well' page on Portsmouth Hospitals' website here.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency. 

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.